Privacy Policy

This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally Identifiable Information’ (PII) is being used online. PII is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website. This Privacy Policy does not cover the practices of companies we don’t own or control, or people that we don’t manage.

The administrator of your personal data is with a registered office in al. 29 Listopada 180, 31-236 Krakow, Poland,

For the purposes of better perception of the Privacy Policy, the term “User” has been replaced with the term “You” and “Administrator” with the term “We”.

What personal information do we collect?

Information collected automatically
When you visit the Site or any landing page, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site.

When you use our apps we also collect your geolocation in order to facilitate the carpool (e.g. a Rider knowing the Driver is on their way), as well as to confirm that carpools are actually taking place.

Information you provide to us on our website
We collect information you knowingly provide to us when you fill out a form or contact us through a chat widget on our site such as your email address, name, company name, office location, and a number of employees.

Information you provide to us in the app
We collect personal information you knowingly provide to us through registration and/or account settings such as your name, email address, starting location, and your phone number.

Information received from other parties
We may obtain information about you from other third party sources to update or supplement the information that you provide or that we collect automatically. This includes information from your employer. We may use this information to help your company set up the app and carpooling program.

How do we use your information?

We may use the information we collect from you in the following ways:

  • To provide you the carpooling services (such as to connect Riders with Drivers and allow them to communicate with one another);
  • To be able to provide you user support
  • To be able to answer your question, contact you or send a required offer.
  • To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
  • To improve and optimize our Site (e.g., by generating analytics about how our customers browse and interact with the Site and our landing pages, and to assess the success of our marketing and advertising campaigns) and Mobile App.

Sharing your Personal Information

We do not sell your personal information. To provide requested services, we share your personal information with other users, third parties, and service providers.

1. Sharing between users
To provide the carpooling service, certain information is available to other users on your profile, such as your name, employer, and photo. Additionally, after being matched with other Poola users, we share more of your information with them, such as your location, pick-up and drop off addresses, your contact information and other preferences in your profile to provide easy commute. These informations are shared only with users within the same company.

2. Sharing between Poola and third-parties

Affiliated partners
We share certain information about your use of the Services, such as frequency of usage, vehicle data for parking access with your company to help them understand the value of Poola’s carpooling program.

Third party services
We share your information with following service providers:

  • Google Analytics to help us understand how our customers use the Site – you can read more about how Google uses your Personal Information here: You can also opt-out of Google Analytics here:
  • Google Ads where Google is a separate administrator of the user’s personal data. The data we collect about users help us to better target our ads and promotions.

Other sharing
We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful requests for information we receive, or to otherwise protect our rights.

Sharing outside European Union
Additionally, If you are an European Citizen, please note that your information will be transferred outside of Europe, including to Canada and the United States, to companies such as Google LLC (Privacy Policy).

In addition to the above cases, we will not transfer or allow the transfer of personal data provided by users outside the EEA (ie outside the European Union, Norway, Liechtenstein, Iceland), unless we take the necessary measures to ensure that the transfer is in line with the GDPR. The measures in question may include, in particular, the transfer of personal data to a recipient in a country which, in accordance with the decision of the European Commission, provides adequate protection of personal data or recipient in the United States who has certified compliance with the EU-US Privacy Shield program.

How do we protect your information?

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.

Do we use ‘cookies’?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We use cookies to:

  • Understand and save user’s preferences for future visits.
  • Keep track of advertisements.
  • Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies. For more information about cookies, and how to disable cookies, visit

If you turn cookies off, Some of the features that make your site experience more efficient may not function properly. Some of the features that make your site experience more efficient and may not function properly.

How does our site handle Do Not Track signals?

Please note that we do not alter our Site’s, landing pages’ and ads contact forms’ data collection and use practices when we see a Do Not Track signal from your browser.

Third-party disclosure

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it’s release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety.

Third-party links

We do not include or offer third-party products or services on our website.

Third-party behavioral tracking

As described above we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at

You can opt out of targeted advertising by:


Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at:
COPPA (Children Online Privacy Protection Act)

When it comes to the collection of personal information from children under the age of 13 years old, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States’ consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.

We do not specifically market to children under the age of 13 years old.

Your rights

If you are a European resident, you always have the right to access your personal information we hold about you and to ask that your personal information be corrected, updated, transferred or deleted. If you would like to exercise this right, please contact us through the contact information below.

You can always make a complaint about our actions to the President of the Office for the Protection of Personal Data.

You have the right to access, modify, delete or limit processing you Personal Data at any moment.

You can always and at all times withdraw your consent.

Providing your data is voluntary.

Data retention

When you send your message or query through the Site or any landing page, we will maintain your Contact Information for our records unless and until you ask us to delete this information.

When you subscribe to our newsletter, we will maintain your Contact Information until you choose to cancel your subscription.

Policy changes

We may update this privacy policy from time to time in order to reflect changes to our practices or for other operational, legal or regulatory reasons. We will notify you about the changes by the email address you have provided.

Contact us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at or by mail using the details provided below:
29 Listopada 180
31-236 Krakow, Poland